Frequently Asked Questions
ORDERS
How to place an order?
To place an order, simply select the product you want and add it to your cart. You can continue shopping or edit your cart before proceeding to checkout.
Is my credit card information saved?
We do not store any of your credit card information on our website. We use the most trusted and secure payment processors available to independently process all of our online transactions.
How quickly will my order be processed?
We will ship your order as soon as possible! Our processing time is approximately 1-3 business days after you place your order. Please note that we do not process or ship orders on Saturdays, Sundays or public holidays. Business days are Monday through Friday, excluding public holidays.
Can I cancel or change my order?
We process and complete orders as quickly as possible. If you have any change requests or need to cancel, please contact us immediately after placing your order at amministrazione.store@hotmail.com . We cannot guarantee that we will be able to cancel or change. We will do our best, but please note that once your order is packed, it may be picked up from our warehouse and we can no longer stop delivery. SHIPPING How long does shipping take?
Delivery times vary by location. Our shipping times are generally 3-10 business days for the US and 7-14 business days for international orders. Timings after leaving our warehouse. All shipping times exclude customs/customs clearance delays. Please note that processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.
Please note that processing and shipping times may increase during specific collection launches, holidays, and other peak seasons. Some orders may be subject to customs clearance, which may cause delays beyond the delivery estimates provided.
Once your order has been shipped, you will receive a tracking code via email to follow every step of the shipping process.
Which countries do you deliver to?
We ship worldwide. However, there are some locations we are unable to ship to. If you encounter any issues while trying to place your order, please contact us.
What about customs fees, taxes and duties?
Depending on your country, import/customs fees may apply to your order. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities may require that we indicate the value of your order directly on your package. It is at the sole discretion of customs agents to release your package, depending on the laws and guidelines applied in each country.
What to do if I received my order and an item was damaged?
We do our best to ensure this does not happen and double check before shipping. However, if you do identify any issues, please email photos of the damaged products, a brief description of the damage, and your order number to amministrazione.store@hotmail.com . We will contact you as soon as possible with next steps.
Some items are missing from my package. What should I do?
In most cases, the items may still be in the box. Before worrying about items missing from your package, make sure you have carefully checked the packing materials. In some cases, some items are shipped separately and you will receive different tracking numbers.
If a product is truly missing, please email photos of the shipping label and box with the items received, a brief description of the situation, and your order number to amministrazione.store@hotmail.com . We will contact you as soon as possible with next steps.
You can report the missing item to us within 14 days. If 14 days have passed since you received your purchase, unfortunately we cannot offer you a refund or reshipment.
RETURNS AND REFUNDS
How can I make a return?
To return your product, you should contact our support at amministrazione.store@hotmail.com and they will help you with the return. Please indicate the reason for the return and your order number.
How do I make an exchange?
If you need to exchange a product, please email us at amministrazione.store@hotmail.com with your request.
How can I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Some banks or credit card companies may have different processing times and your refund may be quicker or take slightly longer to reach your account. * Still have questions? See our full policies at the bottom of the site.